At Ennexa Technologies Pvt. Ltd. ("the Company") and our subsidiary Prokerala, we respect and care about your privacy and are committed to maintaining your trust by protecting it. This "Privacy Policy" applies to visitors of our websites and users of the Prokerala services and APIs (collectively "Services"). It explains the personal information Prokerala collects from you when you download, access, use, or purchase products or services on our websites or mobile applications.
The terms "We", "Us", and "Our" used in this document refer to Ennexa Technologies Pvt. Ltd and/or Prokerala and "You", "Your", and "User" refer to you as a user who visit or access or use (collectively "usage") our Services.
The term "PERSONAL INFORMATION" means information related to you, or a combination of pieces of information which personally identifies you to be contacted or identified, such as your name, address, date of birth, gender, phone number, email address and any other data that is tied to such information. While information such as date of birth in isolation may not be enough to uniquely identify the visitor, a combination of full name and date of birth may be sufficient to do so.
Prokerala is sensitive to privacy issues on the Internet, and We know that You are concerned about the privacy and security of Your personal information. In order to make You feel comfortable using Our website and feel secure submitting information to Us, We believe it is important You know how we treat the information about You, we receive from You, on the Internet.
Terms of Service (TOS) that are provided separately form an integral part of Your use of this website and should be read in conjunction with this Privacy Policy.
Acknowledgement:
Please read this privacy policy carefully. You indicate that You understand, agree and consent to this privacy policy. By visiting our website or by using/availing any of Our service or product, You hereby give Your unconditional consent or agreement to Prokerala for collection, use, storage, processing, sharing and transfer and disclosure of your information.
You acknowledge that You have all legal rights and lawful authority to share the information with Us and further acknowledge that by collecting, sharing, processing and transferring information provided by You, shall not cause any loss or wrongful gain to You or any other person.
If you do not agree with the terms of this Privacy Policy, please do not access / use our website or avail of any of our services or product on our website.
Purpose and Scope of this Privacy Policy?
This privacy policy applies to Your use of the website of Prokerala hosted at Prokerala.com, the Services and Prokerala applications on mobile platforms but does not apply to any third-party websites that may be linked to them.
This Privacy Policy sets out the type of information which You share with us, or is collected from you during the usage of Our Services, including the nature of the sensitive personal data or information, the purpose, means and modes of usage of such information and how and to whom the Company shall disclose such information. This Privacy Policy also describes the choices available to You regarding Our use of your personal information and how You can access and update this information. This Policy is intended to assist You in making informed decisions about Your Personal Information when using our website or the services provided by Us.
What information is, or may be, collected from you?
While browsing the website, You are not required to provide Personal Information until and unless You choose to avail or sign up for any of the Services.
We collect Your information during Your usage of Prokerala or when You avail of any of the products or services available on or through Prokerala, either as a registered User or otherwise when You visit any of Our other website pages or mobile applications.
We also record Your interactions with our customer support systems, including those through chatbots, email, and live interaction with Our customer service executive either over chat or on call.
We collect the following Personal and Non-Personal Information when You use Prokerala.
Personal Information: Personal information is information related to a User, or a combination of pieces of information that could reasonably allow a User to be identified. Personal information for the purpose of this privacy policy includes full name, personal contact numbers, residential address, email address, gender or date of birth. While information such as date of birth in isolation may not be enough to uniquely identify the User, a combination of full name and date of birth may be sufficient to do so.
We collect Your Personal Information when You create an account at Prokerala or fill out a form or subscribe to services offered by Us. If you log into Prokerala with a social networking credential, such as with your Facebook or Google account, we will ask permission to access basic information from that account, such as your name and email address. You can stop sharing that information with us anytime by removing Prokerala's access to that account.
Non-Personal Information: We may collect certain anonymous information in standard usage logs through Our Web server, such as device ID, device make/model, IP address, geographical location (when enabled), browser type, operating system, page views, website navigation, searches performed, timing and frequency of use of the website, cookie data, marketing preferences, name of Your wireless carrier, other data relating to malfunctions when You use the website. We use this information purely for analytics and research purposes and to ensure the security of Our website.
How is the information used?
Your personal information lets Us improve the Services of Prokerala and provide You with the most user-friendly experience through Our website and mobile application. We use the information We collect to provide, operate, improve, expand and maintain Our Services and to personalize the content and advertisements You see. The information is used to understand and analyze how You use Our Services and to, develop new products, services, features, and functionality and to resolve technical issues and troubleshoot problems.
With Your consent, We use Your email address and phone number to communicate with You, either directly or through one of Our partners, including for customer service, to provide You with updates and other information relating to the service, and for marketing and promotional purposes [with an option to subscribe / unsubscribe (where feasible)].
We use the information we collect in various ways to process Your transactions, send You text messages and push notifications, find and prevent fraud, and ensure compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
Is the collected information shared?
Prokerala does not sell or rent Your personal Information. We will share your personal information with third parties only in limited circumstances.
We only disclose Personal Information to third parties when We use third parties to provide services. These service providers may only access, process, or store Personal Information pursuant to Our instructions and to perform their duties to Us. In such cases, We require them to protect the confidentiality of personal information about You that they receive from Us.
We will disclose Personal Information to third parties only when We have your explicit consent to share Your Personal Information. For customized services like Astrology consultation services, We will share Your personal information with Astrologers on a need-to-know basis.
We will not share with, or make available, Your personal information to any third party without Your authorization, except if We are specifically directed or mandated to do so under any Applicable Law, legal proceeding or directive by any administrative, judicial, quasi-judicial, statutory or regulatory body or any authority or agency of the Government.
Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
If You are located outside India and choose to provide information to Us, please note that We transfer the data, including Personal Information, to India and process it there. Any Personal Information that We collect is stored on servers located in the United States or India. We may process Your Information outside India and relay on legally provided mechanisms to lawfully transfer Your Information across borders.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
Prokerala will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Data Retention
We will retain Your personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include the length of time we have an ongoing relationship with you and for as long as you have an account with us or keep using our Services; whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Links to other websites
Our service may include links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's website, whose privacy practices may differ from ours. If you submit your personal information to any of those sites, your information will be governed by their privacy statements. We encourage you to read the privacy statement of any website you visit as we do not monitor, control, or endorse the privacy practices of any third parties. While we try to link only to websites that share our high standards and respect for privacy, we assume no responsibility for the content or the privacy practices employed by other websites.
For the use of some of the Services on Prokerala and for the purchase of Products, you may be required to pay Prokerala through Our third-party payment gateway provider. In order to ensure You experience a swift and comfortable payment mechanism, We may use and share Your information with reliable and reputed third-party payment gateways with whom We are associated. The third-party payment gateway and other payment transaction processors have their own privacy policies concerning personal information. For these providers, We recommend that You read their privacy policies to understand how these providers will handle Your Personal Information and Your credit/debit card details. You can find the terms and privacy policy of the payment gateway We use at Razorpay Privacy Policy.
How secure is your information?
We are committed to protecting the security of Your information and take reasonable precautions to protect it. We adopt reasonable security practices and procedures, in line with the industry standard, to include technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
We use industry-standard encryption to protect your data in transit and at rest. However, internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure, and as a result, We cannot ensure the security of information you transmit to Us, including personal information; accordingly, You acknowledge that you do so at your own risk. You also acknowledge that You shall not hold Us responsible in any manner whatsoever for loss of Your information, or any other data, which You shares with Us or which We have with Us.
Does Prokerala collect information from children?
Prokerala does not intentionally collect any personally identifiable information from children under the age of 18 (only persons above the aged of 18 shall be permitted to use the Services as provided in the Terms of Service). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records. In an event, where in contravention of the Terms of Service, a person below the age of 18 uses the Services, Prokerala shall not be held liable or responsible for any damage or injury suffered by such person in logging into the website and making use of the Services.
Please note that in some countries the age of digital consent is older than 13. If You are in one of those countries, You must be at least that age to use the website and/or Services.
Your Choices to Control Your Personal Information
You can erase or delete your personal information from Prokerala anytime by logging into your account and deleting Your account. If You want Us to delete Your account or remove Your personal information or face difficulty in deleting Your personal information from Prokerala Yourself, You can request deletion (in partial or full) of your personal information (past, existing or future) by writing to us at privacy@prokerala.com. We shall review Your request and may ask You to verify Your identity. Post verification, We shall delete all stored information about You from Our servers.
You can update, amend, correct or complete Your personal information including name, username, email address, gender and date of birth by logging into Your account through Our website and accessing the Profile tab or by sending Us an email at privacy@prokerala.com.
You can object to, or limit or restrict the processing of Your personal information by asking Us to stop using or to limit Our use (in partial or full) of Your personal information (past, existing or future). You can withdraw the consent given to Us and opt out of processing your personal data. To withdraw your consent, you may send us an email to our support team. We shall review your request and may ask you to verify your identity. Post verification, We will withdraw the consent for which request was made by You and stop any further processing of Your personal information.
You are entitled to request copy of personal information that We have about You, provided to You in a structured, commonly used, and machine-readable format; wherever feasible. Please note that Prokerala may request additional information from You to verify Your identity before we disclose any information.
Users Note & Visitors Note
While merely perusing or browsing Our website, you are not required to provide personal information as set out under the head 'What information is, or may be, collected from you' in this document until and unless you chooses to avail or sign up for any of the Services. All the information provided to Prokerala by You, including personal information and personally identifiable information, is voluntary. You have the right to request the withdrawal of your consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Service. It is your duty to ensure strict caution while giving out any personally identifiable information about yourself or your family members in use of any of the Services. Prokerala does not endorse the content, messages or information found in any Services and therefore, Prokerala specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services. As a condition to use the Services, you as a User agree to waive any claims against Prokerala relating to the same, and to the extent such waiver may be ineffective, you agree to release any claims against the Prokerala relating to the same.
Will the terms of this Privacy Policy change?
As Prokerala evolves, We may need to update this Policy to keep pace with changes in Our website and Services and laws applicable to Us and You. We will, however, always maintain our commitment to respect your privacy. Prokerala reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We recommend You periodically check back here to stay informed of any changes. Your continued use of the Prokerala website and services gives Your unconditional acceptance of such change in terms of the Privacy Policy. If You disagree with any changes in this Policy and do not wish Your information to be subject to it, You will need to delete Your Prokerala account.
How can you contact us?
You may contact Us with any questions relating to this Privacy Policy, or report a security breach, abuse of information provided or a breach of these terms, by submitting a help desk request here or by contacting Us at privacy@prokerala.com.
If you require any information or clarification regarding the use of Your personal information or this privacy policy or grievances with respect to use of Your personal information, You can contact Us through Our Data Protection Officer/Grievance Redressal Officer between Monday to Friday during working hours 10:30 Am to 5:30 PM.
Name: Ms Sruthi MD
Email: sruthi.md@ennexa.com
Phone: 0481-2970053
We will try to address your feedback and concerns in a timely and effective manner.
Please note that the details of the Data Protection Officer/Grievance Officer may be changed by Us from time to time by updating this Privacy Policy.
For the purposes of this Policy, when we say "Ennexa,", "Prokerala", "we," or "us," we mean:
Ennexa Technologies Pvt. Ltd,
Ennexa Building, Manganam P.O,
Kottayam, Kerala,
India, PIN - 686018